Privacy

Privacy Policy

How we collect, use, and protect your personal information.

Last updated: February 9, 2025 Effective immediately

1. Introduction

PrivateByte ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VPS hosting services and website.

By using our services, you consent to the data practices described in this policy.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Account information: name, email address, phone number, and billing address
  • Payment information: credit card details processed securely through our payment processors
  • Support communications: tickets, emails, and chat messages
  • Usage data: server configurations, resource usage, and service preferences

We automatically collect certain information when you use our services:

  • IP addresses and access logs
  • Browser type and device information
  • Pages visited and actions taken on our website
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments and questions
  • Detect, prevent, and address technical issues and abuse
  • Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • With service providers who assist in our operations (payment processors, data centers)
  • To comply with legal obligations or respond to lawful requests
  • To protect our rights, privacy, safety, or property
  • In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication requirements
  • Employee training on data protection

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. We may retain certain information for longer periods as required by law or for legitimate business purposes.

Upon account termination, we will delete or anonymize your personal data within 30 days, except where retention is required by law.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data
  • Portability: Request a copy of your data in a portable format
  • Objection: Object to processing of your personal data

To exercise these rights, please contact us at [email protected].

8. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. Essential cookies required for service functionality cannot be disabled.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Support: https://my.privatebyte.com/support